Hawaii International Film Festival  

Box Office, Ticket Policy, Theaters

How to get tickets?

Availability

Tickets will be available for HIFF's Spring Showcase for Members starting March 23rd at 11:00am and the General Public starting March 27th at 11:00am. Box Office closed on March 29th.

On the Web:

  • Online orders with confirmation are available at will call
  • For faster service, choose the e-ticket - a link will be delivered to your e-mail account - and print out your ticket instantly
  • $1.00 service fee per ticket is applied to all online transactions
  • Member benefits will be applied on the payment page.

By Phone:

  • Call 808-550-TIKS (8457) from 11:00am-6:00pm daily (March 23rd - April 9th) Box Office closed on March 29th.
  • Phone orders are available at will call or choose the e-ticket and print out your tickets instantly
  • $2.00 service fee per ticket is applied to phone transactions
  • Tickets are not mailed

In Person at HIFF Box Office

  • Location: Dole Office Building, 680 Iwilei Rd., Suite 100, Honolulu, HI 96817
  • Open daily 11am-6pm, March 23rd - April 9th. Box Office closed on March 29th.

In Person at Dole Cannery Theater Box Office:

  • Location: At Guest Services Counter inside theater lobby of Regal Dole Cannery Stadium 18.
  • Available for purchase in person for day-of-sales only at the Box Office starting April 3rd.
  • Open one hour prior to the first screening until the start of the last screening of the day.

Rush Line

  • When all tickets for a screening have been distributed, rush lines are formed 1 hour prior to show time
  • 5 minutes before screening begins, tickets for empty seatsbecome available tothe rush line on a “first come, first served” basis for $10 per ticket (cash only)
  • Rush tickets tend to be in the first two rows; refunds will not be given for undesirable seats

Will Call Locations

  • March 23rd - April 2nd at HIFF's Box Office (680 Iwilei Rd., Ste 100) Daily 11:00am-6:00pm.
  • April 3rd - 9th at the Dole Cannery Box Office. Open one hour prior to the first screening until the start of the last screening of the day.

REGAL THEATRE POLICY

  • Tickets must be scanned before entry to the theater and must display a validating stamp before entry to the theater is allowed. No patrons will be granted admittance to the theater without a stamped (validated) ticket from the line.
  • Disabled or Elderly guests should notify the lobby door attendant of which film they have come to watch, and they will be escorted into the theater before the crowd arrives.
  • Regal Dole Cannery Stadium 18 and HIFF are not responsible for any lost or stolen property.
  • Sitting on the steps inside the theater is strictly prohibited.


ENTRY LINES

  • Priority Line (fastest)
  • Member Line (2nd fastest)
  • General Admission Line

TICKET PRICES

  • Individual Film Ticket prices are $10 for general, $9 students, seniors, children and military.
  • Groups of ten or more are $8 a ticket sold over the phone or in person.
  • Reduced members' rates available.
  • Opening and Closing Night Films are $15 for all.

DAY-OF-SALES

“Day-of-sales” refers to tickets that are for sale for that day’s screenings.


Theater Admittance

  • Vouchers must be redeemed in person at the box office for tickets; they are not accepted for film admittance and tickets are subject to availability.
  • Fast Passes must be accompanied by tickets
  • Star Passes do not require tickets for entry
  • To enter a screening, stand in the appropriate line that is indicated on your ticket AT LEAST 30 MINUTES prior to a film’s show time

Payment

  • Please make checks payable to Honolulu Box Office
  • Credit card statements will reflect a charge from Honolulu Box Office

REFUND & EXCHANGE POLICY

NO REFUNDS

  • Ticket exchanges must be made at the HIFF Box Office
  • $2.00 per ticket service fee is applied except for Fast Pass tickets and unless the film is cancelled or rescheduled
  • No exchanges on day of screening or for expired tickets

THEATERS

Regal Dole Cannery Stadium 18

  • Address: 735B Iwilei Road, Honolulu, HI 96817
  • Parking: Validated parking in Dole Cannery Garage (enter on Pacific St.)
  • Map

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