Below are common FAQs that we hope may help if you have any additional questions, please contact us via email or phone.
Our customer support staff is available at
808-447-0577 or [email protected]

HIFF Selects is the Hawai‘i International Film Festival’s first completely online monthly screening program. We have partnered with CineSend on creating a streaming platform that will host all of our films.

You might receive an error message then prompt to reset your device please click “reset device” for access to the system

You use the volume on your computer to control the volume of the current title you are watching.

HIFF Selects films will be streaming exclusively at watch.hiff.org.

You must purchase a subscription at hiff.org before going to the watch.hiff.org to gain access, the email confirmation will have direct links to watch on your laptop or mobile device. 

You can also download our HIFF Apple TV or Roku App to view the films, you can login if you purchased a pass or enter your voucher # when purchasing a single film.

No. Due to the ongoing social distancing measures, HIFF Selects films, Q&A’s, and talks will only be available online at www.hiff.org.

You can watch any film at any time during the month they are programmed.

You can click PURCHASE TICKETS on our festival program pages, after purchase you will receive an email with instructions on how to view the film.

Use the password reset option on the login page to reset your password. You will need access to the e-mail address you use to log in.

You can watch content on PCs running Windows 7+, and Intel-based Macs running macOSX 10.12+. You can also watch films on Android tablets and phones using Chrome, and on iPhones and iPads using Safari. You may also download our Apple TV and Roku apps for your smart tv as well. 

Windows 7+ 
Supported Browsers: Google Chrome, Firefox, Microsoft Edge, Opera. We recommend using the latest version of your browser. Internet Explorer is not supported.
macOS 10.12+
Supported Browsers: Google Chrome, Firefox, Safari, or Opera. We recommend using the latest version of your browser.
Android tablets and phones (Version 6.0+)
 Supported Browser: Google Chrome
iPhones & iPads (iOS 11.2+)
Supported Browser: Safari
Please note that you must have “Screen Mirroring” turned off for content to play.
Hawaii International Film Festival Apple TV and Roku App

Yes, you can watch content using Safari on iOS 11.2 or later. Please note that you must have “Screen Mirroring” turned off for content to play.

You can AirPlay from most browsers if you have Apple TV by selecting the AirPlay button () in the bottom right-hand side of the player.

One way to watch on your TV is by directly connecting your computer (or other devices) to your TV via HDMI cable. Here are guides on how to connect using a Mac or if using a PC.

We do offer an Apple TV and Roku app if you would like to download that on your smart tv, but it is not required. 

Apple TV App*

*Available only for Apple TV models Generation 4 and higher.

From your Apple TV device, launch the App Store.
Search for the app Hawaii International Film Festival (HIFF) and install the app.

Once the app is installed, it will ask you for a code to connect to your account. On your computer, navigate to watch.hiff.org and log in.
When on the watch.hiff.org homepage, click the gear icon in the upper right-hand corner, select Watch on My TV, enter the code from your Apple TV device and follow the instructions.
You must first unlock programs on your computer, tablet or smartphone to be able to watch them on your Apple TV.

Roku 
From your computer, tablet or smartphone, add the Hawaii International Film Festival (HIFF) channel
Click Yes, add channel to add HIFF to your account.
Check your TV to see if the HIFF app has been added. Select the app with your TV remote to bring up the program on the app.
Once the app is installed, on your computer, tablet or smartphone, navigate to watch.hiff.org and log in.
When on the watch.hiff.org homepage, click the gear icon in the upper right-hand corner, select Watch on My TV, enter the code from your Apple TV device and follow the instructions.
You must first unlock programs on your computer, tablet or smartphone to be able to watch them on your Roku.

You can Chromecast from a Chrome web browser on PC and Mac computers as well as Android devices by selecting the cast button in the bottom right-hand side of the player. Note: At this time, Chromecast is not available to cast from Apple iOS devices, like the iPhone and iPad.

You can also stream directly from a tab in the Chrome internet browser to a TV connected to a Chromecast device from your Mac or PC computer. Once your Chromecast is set up you can stream directly from your computer.

On the video page, open the Chrome menu in the upper right corner of the window (or the View menu) and select Cast. Make sure the tab you want to be displayed is the one you are selecting to cast.
Select your Chromecast source (consider selecting Chrome tab) and your Chromecast destination. Chromecast will then be connected and video will be playing on your TV.
To disconnect from Chromecast, click the blue Stop icon next to your casting destination.
If there are any issues with the Chromecast stream, try setting the video to a lower

You can AirPlay from most browsers if you have Apple TV by selecting the cast button on the bottom right-hand side of the player.

Make sure your devices (iPhone, iPad, laptop, Apple TV or Smart TV) are connected to the same wifi network.
Using the Safari browser on your Apple computer, iPhone or iPad, go to the AirPlay icon.
Connect to your Apple TV by entering the code. Your device screen should appear as a mirror on your TV.
If you are having audio sync issues when AirPlaying from your computer, try connecting from an iPhone or iPad.
If you are trying to AirPlay to a Smart TV, you must first select the program you want to watch from your Apple device and then select the AirPlay button from within the player.

We use adaptive bitrate streaming, which means the streaming quality will automatically adjust based on your internet speed. If your internet connection is weak or inconsistent, you may experience problems during playback. If you’re on wifi, try moving closer to your router.

Most films don’t have closed captioning, if the film is not in English the film will have English subtitles.

Most films can be watched as many times as you want within the permitted time frame. If you purchased an individual ticket the film is only watchable for 72 hours from the time you purchased the title.