HOW TO HIFF46

INFO AND FAQs TO HELP YOU PLAN YOUR FESTIVAL EXPERIENCE

The HIFF Fall Festival takes place on O‘ahu from October 21 – November 5 with premiere and encore screenings, filmmaker Q&As, events and panels.  The main festival screening venue is Consolidated Theatres Kahala and Kapolei, with special events around the Honolulu area. Tickets for these screenings and events can be purchased through the HIFF website or in person at the HIFF Box Office at Consolidated Theatres Kahala. 

From November 6 – 15, encore screenings will be presented at the following Neighbor Island venues. All tickets for these screenings must be purchased through the venue websites and in person at those local box office locations. 


BOX OFFICE HOURS & LOCATIONS


Advance purchases can be made online or by calling the HIFF Box Office at the hours listed below.

 

For ticketing and membership questions you can email us at

[email protected]
[email protected]

 

Phone Hours

Text (Preferred) or Call : +1 808-792-1577 

September 18th – October 21st | 2PM – 6PM | Closed Sundays
October 22nd – Nov 5th | 2PM – 8 PM | Daily 

 

BOX OFFICE HOURS


At Consolidated Theatres:
Kahala – Oct 22-Nov 1, Kapolei – Nov 3-5

The HIFF Box Office opens 1 hour prior to the first showtime everyday and will stay open until the start of the last screening of the day. 
PLEASE NOTE: There are no advanced sales in-person. All advanced ticket sales must be done online or on the phone.

 

TICKET PRICING:


 

General Admission

$17
Regular tickets purchased in advance for most screenings at Kahala

Senior/Student/Military

$15
Discounted tickets with valid ID
HIFF Members receive $3 off all advance tickets!!
Become a member and get your discount!
* You Must be SIGNED IN to see the HIFF MEMBER Ticket Type

RUSH / Day Of Show Tickets

$20
Stand by (RUSH) and tickets purchased within 12 hours of showtime are not eligible for membership or other discounts and no vouchers will be accepted

FESTIVAL ACCREDITATION

Festival accreditation is provided to the following eligible individuals. Learn more and apply below if you are any of the following: 


  • FILMMAKER
    Qualified applicants have a film in the current festival program
  • GUEST
    This badge is for those invited to attend the festival and not representing a film and additional film crew attending in support of their film
  • PRESS
    Members of the press and approved content creators

O‘AHU VENUES

NEIGHBOR ISLANDS

Moloka‘i: The Mango Theater
NOVEMBER 6 - 8
61 Ala Malama St, Unit 1, Kaunakakai, HI 96770
67-1186 Lindsey Rd, Kamuela, HI 96743
465 7th St, Lānaʻi City, HI 96763
38 Haili St, Hilo, HI 96720
1 Cameron Way, Kahului, HI 96732

Below are FAQs that we hope may help with any issues you might have

If you have additional questions or issues not covered here, please contact us via
email us or text +1 808-792-1577

Watching Films and Basic FAQ's

  1. Browse the Film Program or Passes page
  2. Add your tickets/pass to your cart
  3. Sign-in to your HIFF account and purchase the TICKETS or PASSES/PACKAGES in your cart
    1. Activate/Fulfill the PASS/PACKAGE in your account and add individual tickets (see below for more info)
  4. Receive a confirmation of your order and receipt via e-mail

At The Theater

  1. 🎟️ Present your mobile or e-ticket to the ticket scanners at the theater doors.
  2. 🍿Buy Popcorn and enjoy!
  1. Sign in to your HIFF account
  2. Click “Fulfill Package,”
  3. Navigate the film program, and choose the available films to add to your pass.
  4. See Festival Pass Fulfillment walkthrough for more detailed instructions.

*If you have a complimentary Festival Accreditation Pass (Filmmaker, Guest, Press) — you must use the email address from your accreditation application to create your account

HIFF IN-THEATER SCREENINGS ONLY

All screenings take place in the theater, except some education screenings, which may be streamed online by invitation

  1. Purchase a pass or individual tickets to the screening of your choice on this website or in person at the HIFF Box Office
  2. Tickets and passes will be emailed to the email address associated with your HIFF account
  3. Arrive at the theater early to purchase concessions and general seating is on first-come basis
  4. There are no sold out shows. Once a screening has no more tickets remaining, a RUSH (see below) line will be formed for any empty seats at the start of the show
  •  
  • In order to maintain a fun and dynamic festival atmosphere, HIFF does not offer reserved seating for general admissions. 
  • However, HIFF Platinum Pass does allow the pass holder to RSVP in advance for reserved seats.
  • Some seats in each screening will be reserved for filmmakers, festival guests, donors. etc. 

Ticketing FAQ's

You can purchase tickets by visiting the film page from the Film Grid; on the bottom, select the date and  time you wish to go to, add the appropriate ticket type and click “Add to Cart” button in the ticketing section. You can then sign-in, check out, or continue browsing for more tickets.

Yes,  as long as tickets are remaining for the screenings. Tickets can be purchased for any screening as long as the box office is open. In-person box office hours are one hour prior to the first screening, till the start of the last screening. ALL DAY OF SHOW/RUSH TICKETS ARE $20 WITH NO DISCOUNTS OR VOUCHERS USAGE.

  1. Sign in to your HIFF/elevent account.
  2. Click “Fulfill Package,”
  3. navigate the film pages, and choose the available films to add to your pass.
  4. See Festival Pass Fulfillment walkthrough for more detailed instructions.

You must use the email address from your accreditation application to create your account

Rush tickets are offered when there are no remaining tickets available for sale for a screening or event. A standby line will form at the venue approximately one hour prior to scheduled start time. Admittance is based on availability and if there are unclaimed or returned tickets or ticket holders don’t show up. Admittance will begin roughly 10 minutes prior to program start time. Rush tickets are the same price as same-day tickets and are payable upon entry.

You can sign-in using the “SIGN IN” function in the boxoffice.hiff.org/ website header, or when prompted in the ticketing page. If you’ve forgotten your password, you will be prompted to reset it.

Elevent is the third party ticketing platform that HIFF uses to operate the box office, ticket sales and screening schedules. When making a purchase from the HIFF box office, you might receive emails directly from Elevent. When you sign in to your HIFF account, you will be inside the Elevent web environment. https://www.goelevent.com/

Membership FAQ's

HIFF isn’t just the two festivals a year. It’s monthly screenings, filmmaker support, and educational programs all year long, and less than a quarter of that work is funded by ticket sales. When you become a member, you’re not just buying perks (though there are plenty), you’re helping keep Hawaiʻi’s independent film community alive between festivals.

HIFF Supporter ($50/year) for festival discounts and early access
HIFF Industry ($100/year) for filmmakers and industry folks
HIFF Selects ($120/year) for a monthly movie club experience
HIFF Selects+ ($200/year) to bring a plus-one
HIFF Platinum ($1,500/year) for full VIP access and reserved seating.
There’s even a Combo option if you want both Industry and Selects.

More info and join here: https://boxoffice.hiff.org/support/membership

  • HIFF Supporter is the entry point: 20% off tickets and merch, early ticket access, and invites to certain member screenings and parties.
  • HIFF Industry builds on that with monthly HIFILM networking events, eligibility to apply for fiscal sponsorship, and a spot in the HIFILM Industry Database. It’s built for filmmakers and working professionals, but anyone interested in the industry or bts is welcome to join!
  • HIFF Selects is HIFF’s monthly movie club: a free premiere screening every month, a festival voucher, and 20% off Festival Passes

The Industry Members get first access to purchase a pass to the Industry Conference but are not included in any memberships and must be purchased separately.

Yes. Supporter-level members and up get 20% off individual tickets and Festival Passes. All members also get early access before passes go on sale to the public.

HIFF members must show proof of HIFF membership in person at the box office to receive 50% off tickets. All HIFF Wednesday tickets are processed through Consolidated Theatres and not HIFF Box Office.

HIFF Select screenings, aka HIFF’s monthly film club, is open to Selects and Selects+ members only. If you’re a member and want to register for the screening, be sure to sign into your Elevent account before viewing the latest Selects screening to activate ticket selections

HIFF Selects+ is built for two: you both get complimentary access to the monthly premiere screenings. Every other tier is one membership per person, though if you and a partner each want your own membership at different tiers, that works too.

That’s exactly what the Combo Membership is for: all the benefits of HIFILM Industry and HIFF Selects for one person, at $200/year.

A Platinum Pass is a one-time festival pass ($1,000, $900 for members) that gets you VIP reserved-seat access to every Fall Festival screening at Kahala and Kapolei.

Platinum Membership ($1,500/year) includes a Platinum Pass for both the Fall Festival and ʻŌpio Fest, plus every other membership perk (discounts, early access, monthly screenings, and more) all year long.

Sign in to your HIFF account first. Member ticket pricing only shows up once you’re signed in, so if you don’t see it, that’s usually why.

  • HIFF Selects comes with one free ticket to the Fall Festival
  • HIFF Selects+ gets two free tickets to the Fall Festival
  • Platinum gets all access passes to both the Fall Festival and ‘Ōpio Fest.

New members are given the option to add a virtual membership card to their mobile wallet. Existing members can find their credentials when logging into Elevent, under My Credentials.” If you were sent a card, but lost it, feel free to email [email protected] and we can resend it to you.

HIFF is a registered 501(c)(3), but all memberships are an exchange of goods or services. Straight donations are eligible for tax deductions. Since deductibility depends on your specific situation, it’s worth checking with a tax professional for anything you plan to claim.

It goes straight into keeping the festival accessible and funds what happens the other 350 days of the year: emerging filmmaker support, educational programs, and community screenings across the islands. Mahalo for your ongoing support of HIFF!