HOW TO HIFF

Below are FAQs and How To videos that we hope may help with any issues you might have

If you have additional questions or issues not covered here, please contact us using our website chat, email or call the general phone number below.

Be sure to include details such as browser type, operating system and screenshots if available. 

☎︎ +1 808-447-0577 | info@hiff.org 

BOX OFFICE & TICKET INFORMATION

Passes and tickets are available for purchase online at HIFF.org, or by calling the HIFF Box Office at 1-808-447-0577.
BOX OFFICE HOURS

Online
24hrs a day | 7 days a week
Phone Hours
OCT 14 – NOV 3 | 2:00PM – 6:00PM | Closed Sundays
NOV 3 – 27 | 9:00AM – 8:00PM Daily
NOV 3 – 13 | IN PERSON 1 HOUR PRIOR TO SHOWTIME TO THE START OF THE LAST SCREENING OF THE DAY (PLEASE NOTE THERE ARE NO ADVANCED IN PERSON HOURS)

TICKET PRICING:

General Admission $14
Senior/Student/Military $12
Online $14
Ohana Online $20 (If you have multiple people in your household who will be watching a film we suggest you purchase a OHANA ticket.)

FESTIVAL ACCREDITATION >>>

If you are a filmmaker with a film in the festival, a local or visiting Film Industry professional or student, Or a member of the Press and would like access to the online, or in person festival program, apply for festival accreditation a the link above. 

ADD THE HIFF APP TO YOUR STREAMING DEVICE

Search for Hawaii International Film Festival

On your Apple TV, Roku or Amazon Fire device

How to Pair with Apple Tv
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PAIR WITH APPLE TV

HIFF APP ON APPLE TV
Screen Shot 2021-09-22 at 4.12.43 PM
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PAIR WITH ROKU

HIFF APP ON ROKU
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PAIR WITH AMAZON FIRE

HIFF APP ON AMAZON

WATCHING FILMS AND BASIC FAQs

  1. Browse the Film Program
  2. Add your tickets to your cart
  3. Sign-in to your account and purchase the TICKETS or PASSES in your cart 
  4. Receive a confirmation of your order and receipt via e-mail
  5. Present your email confirmation with attached ticket to the ticket scanners at the theater
  6. Buy Popcorn
  7. OR – Sign in to watch.hiff.org with the same user and password as you used to purchase tickets, or follow the link in your confirmation e-mail to access your movies.
  8. View online at watch.hiff.org or on our Hawaii International Film Festival TV app on AppleTV, Roku, or a FireTV device.
  9. Eat popcorn
TICKET HOLDERS receive a link to watch their film. Follow the link or open the festival TV app and submit your unique Voucher Code when prompted.
PASS HOLDERS Log in at watch.hiff.org or on the festival Name TV app to access all your films in one place.

HIFF42 IN-THEATER SCREENINGS

  • Purchase a pass or individual tickets on this website
  • Tickets and passes will be emailed to the email address associated with your HIFF account
  • Arrive at the theater early to purchase concessions and general seating is first-come basis.

HIFF42 ONLINE SCREENINGS

TV 
  • Download our dedicated app on  FireTV, Roku or AppleTV (Gen4 and above). 
  • Cast from a computer or Android phone/tablet using the Chrome browser to a Chromecast device.
  • Airplay from a computer, iPhone, or iPad to an AppleTV (Gen 2 and above) or to any Smart TV bearing the “AirPlay” badge.
Computer
  • PCs running Windows 7+, 
  • Google Chrome, Firefox, Microsoft Edge, Opera. 
  • Internet Explorer is not supported.
  • Intel-based Macs running macOS 10.12+
  • Google Chrome, Firefox, Safari, or Opera.
Phone/Tablet
  • iOS devices (iPhone, iPad
    • Use Safari on iOS 11.2 or later.
    • Screen mirroring is not supported, ensure it is turned off in your device settings.
  • Android devices
    • Use Chrome on Android 6.0 or later.

All HIFF films are noted in HST (Hawaii Standard Time) UTC/GMT -10 hours. Films that have limited availability are all listed in HST for the availability windows.

You can watch any online film at any time, unless specified. Most paid content is available during a specific window of time, so be sure to double check the availability before purchasing. If you purchased a pass you can login to watch them at any time, unless specified.

Yes, livestreams are recorded and made available on HIFF.ORG, HIFF’s YouTube Channel and the HIFF Facebook page. Pre-recorded Q&A’s are often available on the film’s bonus content page on watch.hiff.org.

As of March 25th, 2022, all COVID-19 restrictions in the State of Hawai‘i and the City and County of Honolulu have been phased out. There are no current requirements to show proof of vaccinations, negative test results, or wear a mask indoors, although we do encourage you to wear a mask when in the theater.

HIFF will be following all Consolidated Theatres Cinema Safe protocols in alignment with local, state, and federal guidelines. Consolidated Theatres is committed to meeting or exceeding all CDC, state and local regulations, as well as #CinemaSafe expert-backed suggestions.
Find out more at www.CinemaSafe.org. 

TICKETING FAQs

You can purchase tickets by visiting the film page and clicking on the time you wish to go to, a pop up will appear add the General Admission ticket type and click “Add to Cart” button in the ticketing section. You can then sign-in, check out or add continue browsing.

You can sign-in using the “sign-in” function in the website header. If you’ve forgotten your password, you will be prompted to reset it.

If you purchased a pass you can login to watch them at any time for the entirety of the festival dates that the selection is available. If you purchased a single ticket to a particular film you have 72 hours from the time you click play.

Yes,  as long as tickets are remaining for the screenings. Tickets can be purchased for any screening as long a s the box office is open. In-Person box office hours are one hour prior to the first screening, till the start of the last screening. ALL DAY OF SHOW TICKETS ARE $15 WITH NO DISCOUNTS OR VOUCHERS USAGE.

This depends on the film, but most films can be viewed more than once. Please note that if you purchased a pass it can only be logged into on one device at a time. Films can only be watched during the month that they are playing. 

TECH & SYSTEM REQUIREMENTS

You can watch content on PCs running Windows 7+, and Intel-based Macs running macOSX 10.12+. You can also watch films on Android tablets and phones using Chrome, and on iPhones and iPads using Safari. You may also download our Apple TV and Roku apps for your smart tv as well. 

Windows 7+ 
Supported Browsers: Google Chrome, Firefox, Microsoft Edge, Opera. We recommend using the latest version of your browser. Internet Explorer is not supported.
macOS 10.12+
Supported Browsers: Google Chrome, Firefox, Safari, or Opera. We recommend using the latest version of your browser.
Android tablets and phones (Version 6.0+)
 Supported Browser: Google Chrome
iPhones & iPads (iOS 11.2+)
Supported Browser: Safari*
*Please note that you must have “Screen Mirroring” turned off for content to play.
Hawaii International Film Festival app on Apple TV, Roku or Amazon Fire App

Yes, you can watch content using Safari on iOS 11.2 or later. Please note that you must have “Screen Mirroring” turned off for content to play.

One way to watch on your TV is by directly connecting your computer (or other devices) to your TV via HDMI cable. Here are guides on how to connect using a Mac or if using a PC.

We do offer an Apple TV, Roku and a Amazon Fire app for download if you would like, but it is not required. 

Apple TV App (Available only for Apple TV models Generation 4 and higher.)

  1. From your Apple TV device, launch the App Store.
  2. Search for the app Hawaii International Film Festival (HIFF) and install the app. Here’s how to download apps from the App Store to your Apple TV.
  3. Once the app is installed, it will ask you for a code to connect to your account.
  4. On your computer, navigate to watch.hiff.org and log in.
  5. When on the watch.hiff.org homepage, click the gear icon in the upper right-hand corner, select Watch on My TV, enter the code from your Apple TV device and follow the instructions.
  6. You must first unlock programs on your computer, tablet or smartphone to be able to watch them on your Apple TV.

 

Roku

  1. From your computer, tablet or smartphone, add the Hawaii International Film Festival (HIFF) channel
  2. Click Yes, add channel to add HIFF to your account.
  3. Check your TV to see if the HIFF app has been added. Select the app with your TV remote to bring up the program on the app.
  4. Once the app is installed, on your computer, tablet or smartphone, navigate to watch.hiff.org and log in.
  5. When on the watch.hiff.org homepage, click the gear icon in the upper right-hand corner, select Watch on My TV, enter the code from your Apple TV device and follow the instructions.
  6. You must first unlock programs on your computer, tablet or smartphone to be able to watch them on your Roku.

 

Amazon Fire Stick

  1. Launch your Fire Stick and select the magnifying glass icon from the top menu.
  2. Using the directional pad, type in the name of an app.
  3. Then select the app from the list.
  4. Press the center button on your remote to select an app.
  5. Then select Get or Download.
  6. Wait for the download to finish and select Open to launch it.

You can Chromecast from a Chrome web browser on PC and Mac computers as well as Android devices by selecting the cast button in the bottom right-hand side of the player. Note: At this time, Chromecast is not available to cast from Apple iOS devices, like the iPhone and iPad.

You can also stream directly from a tab in the Chrome internet browser to a TV connected to a Chromecast device from your Mac or PC computer. Once your Chromecast is set up you can stream directly from your computer.

  1. On the video page, open the Chrome menu in the upper right corner of the window (or the View menu) and select Cast. Make sure the tab you want to be displayed is the one you are selecting to cast.
  2. Select your Chromecast source (consider selecting Chrome tab) and your Chromecast destination. Chromecast will then be connected and video will be playing on your TV.
  3. To disconnect from Chromecast, click the blue Stop icon next to your casting destination.
  4. If there are any issues with the Chromecast stream, try setting the video to a lower quality.
  5. Still having trouble? Here’s a guide on how to use Chromecast from your computer.

You can AirPlay from most browsers if you have Apple TV by selecting the cast button on the bottom right-hand side of the player.

  1. Make sure your devices (iPhone, iPad, laptop, Apple TV or Smart TV) are connected to the same wifi network.
  2. Using the Safari browser on your Apple computer, iPhone or iPad, go to the AirPlay icon.
  3. Connect to your Apple TV by entering the code. Your device screen should appear as a mirror on your TV.
  4. If you are having audio sync issues when AirPlaying from your computer, try connecting from an iPhone or iPad.
  5. If you are trying to AirPlay to a Smart TV, you must first select the program you want to watch from your Apple device and then select the AirPlay button from within the player.
  6. Still having trouble? Here’s a step-by-step guide on how to use AirPlay.

 

We use adaptive bitrate streaming, which means the streaming quality will automatically adjust based on your internet speed. If your internet connection is weak or inconsistent, you may experience problems during playback. If you’re on wifi, try moving closer to your router.

Most films don’t have closed captioning, if the film is not in English the film will have English subtitles, we have requested closed captioning for all english films from the distributors, unfortunately not all films can support closed captions.

You use the volume on your computer to control the volume of the current title you are watching.

TROUBLESHOOTING

We use adaptive bitrate streaming, which means the streaming quality will automatically adjust based on your internet speed. If your internet connection is weak or inconsistent, you may experience problems during playback.

Here’s a list of solutions for various devices that should help fix playback issues.

  1. Make sure you have a fast and stable internet connection. You can check your internet speed here: https://www.speedtest.net/.
  2. If you are using AirPlay, try connecting from an iPhone or iPad rather than a laptop.
  3. If you are using Chromecast, make sure your device and Chromecast are on the same wifi network.
  4. Restart your computer or device, and TV. 
  5. Reboot your internet modem and/or wireless router.
  6. Log out of your account and then log back in.

 

  1. Are you logged into the correct account? Please check your login status. If you are logged in, you will see a circle with the initials of the account holder.
  2. Try clearing your browser’s cache and restarting it. Please also make sure you are using the latest, up to date version of a supported browser (listed above). 
  3. Disable any ad-blocking software, browser extensions and/or plugins + add ons as some of these are known to interfere with website functionality. Once done, close and reopen your browser and try visiting our website again. 
  4. If you are plugged into your TV via HDMI connection, try unplugging and replugging in the HDMI cable. 
  5. Restart your wireless router or modem. Power it off, then wait 20 seconds and turn back on.

 

You might receive an error message which prompts you to reset your device. Please click “reset device” for access to the system

PRESENTING & MAJOR SPONSORS

With aloha, HIFF acknowledges its occupation of ancestral, traditional and contemporary lands of the Native Hawaiian people, the Kānaka Maoli.

With gratitude, we honor the ʻāina itself and the generations who steward it.

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