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How To HIFF

Helpful hints for watching, talking and loving HIFF movies!

HOW TO HIFF

01

Buy a Pass

Passes are on sale now and are the best way to get the most out of HIFF44

02

Pick A Film

Browse through the many films and programs and buy individual tickets

03

Watch A Movie

Bring your tickets or pass on your phone and scan in at the theater. Eat Popcorn!


BOX OFFICE HOURS & LOCATIONS

Advance purchases can be made online or by calling the HIFF Box Office at the hours listed below.

 

For questions you can email us at

[email protected]

 

BOX OFFICE HOURS

Online

24/7 via chat

Phone Hours

☎︎ +1 808-447-0577 

SEPT 13 – SEPT 23 | 2:00PM – 6:00PM | Closed Sundays
SEPT 24 – OCT 13 | 10AM – 6:00PM | Daily 

At Consolidated Kahala Theatres

The Box Office opens 1 hour prior to the first showtime everyday and will stay open until the start of the last screening of the day. 
PLEASE NOTE: There are no advanced sales in-person. All advanced ticket sales must be done online or on the phone.

Email the Box Office

 

TICKET PRICING:

 

General Admission

$15
Regular tickets purchased in advance for most screenings at Kahala

Special Screenings or Events

$20
Some special screenings with added value (Centerpiece, HIFILM, etc)

Senior/Student/Military

$15 $13
Discounted tickets with valid ID

I ❤️ HIFF Members

$15 $12
HIFF Members receive 20% off all advance tickets and passes

Day Of Show Tickets

$17
Tickets Purchased within 12 hours of showtime are not eligible for membership or other discounts and no vouchers will be accepted

Neighbor Island Screenings

Price Varies
Screenings at Neighbor Island venues vary based on event. Check NI Schedule for links to purchase tickets on those venues sites

FESTIVAL ACCREDITATION

  • FILMMAKER
    Qualified applicants have a film in the current festival program
  • GUEST
    This badge is for those invited to attend the festival and not representing a film
  • PRESS
    Members of the press and approved content creators

O‘AHU VENUES

MAIN O‘AHU VENUE: CONSOLIDATED KAHALA THEATRES
October 3 - 13
Centerpiece Screening: Consolidated WARD
October 9
WEST O‘AHU: CONSOLIDATED KAPOLEI THEATRES
October 15 - 17

NEIGHBOR ISLANDS

Kahului: Maui Arts & Cultural Center
October 19 - 20
Lāna‘i: Lanai‘i Theater at Hale Keaka
October 21 - 23
Kaua‘i: KCC Performing Arts Center
November 1 - 3
BIG Island: Kahilu Theater in Waimea
NOVEMBER 2 - 3
Moloka‘i: Kaunakakai Elementary School
November 7 - 8
BIG ISLAND: The Hilo Palace Theater
November 7 - 10

Below are FAQs that we hope may help with any issues you might have

If you have additional questions or issues not covered here, please contact us using our website chat, email or call the phone number
☎︎ +1 808-447-0577.

Watching Films and Basic FAQ's

  1. Browse the Film Program or Buy Passes
  2. Add your tickets to your cart
  3. Sign-in to your account and purchase the TICKETS or PASSES/PACKAGES in your cart 
  4. Receive a confirmation of your order and receipt via e-mail

IN THEATER SCREENINGS

  1. 🎟️ Present your mobile or e-ticket to the ticket scanners at the theater doors.
  2. 🍿Buy Popcorn and enjoy!

Fall 2024 IN-THEATER SCREENINGS ONLY

  • All screenings are in person only, except some limited education screenings
  • Purchase a pass or individual tickets to the screening of your choice on this website or in person at the HIFF Box Office
  • Tickets and passes will be emailed to the email address associated with your HIFF account
  • Arrive at the theater early to purchase concessions and general seating is on first-come basis
  • There are no sold out shows. Once a screening has no more tickets remaining, a rush line will be formed for any empty seats at the start of the show
  •  

Ticketing FAQ's

Rush tickets are offered when a screening or event is sold out. The Rush system functions as a standby line that will form at the venue approximately one hour prior to scheduled start time. Admittance is based on availability and will begin roughly 10 minutes prior to program start time. Rush Tickets are the same price as advance tickets and are payable upon entry.

You can purchase tickets by visiting the film page from the Film Grid  on the bottom select the date and  time you wish to go to, add the appropriate ticket type and click “Add to Cart” button in the ticketing section. You can then sign-in, check out or add continue browsing.

Yes,  as long as tickets are remaining for the screenings. Tickets can be purchased for any screening as long as the box office is open. In-Person box office hours are one hour prior to the first screening, till the start of the last screening. ALL DAY OF SHOW TICKETS ARE $17 WITH NO DISCOUNTS OR VOUCHERS USAGE.

You can sign-in using the “sign-in” function in the website header. If you’ve forgotten your password, you will be prompted to reset it.

Please click here for instructions on redemption. 

TECH & SYSTEM REQUIREMENTS

You can watch content on PCs running Windows 7+, and Intel-based Macs running macOSX 10.12+. You can also watch films on Android tablets and phones using Chrome, and on iPhones and iPads using Safari. You may also download our Apple TV and Roku apps for your smart tv as well. 

Windows 7+ 
Supported Browsers: Google Chrome, Firefox, Microsoft Edge, Opera. We recommend using the latest version of your browser. Internet Explorer is not supported.
macOS 10.12+
Supported Browsers: Google Chrome, Firefox, Safari, or Opera. We recommend using the latest version of your browser.
Android tablets and phones (Version 6.0+)
 Supported Browser: Google Chrome
iPhones & iPads (iOS 11.2+)
Supported Browser: Safari*
*Please note that you must have “Screen Mirroring” turned off for content to play.
Hawaii International Film Festival app on Apple TV, Roku or Amazon Fire App

Yes, you can watch content using Safari on iOS 11.2 or later. Please note that you must have “Screen Mirroring” turned off for content to play.

One way to watch on your TV is by directly connecting your computer (or other devices) to your TV via HDMI cable. Here are guides on how to connect using a Mac or if using a PC.

We do offer an Apple TV, Roku and a Amazon Fire app for download if you would like, but it is not required. 

Apple TV App (Available only for Apple TV models Generation 4 and higher.)

  1. From your Apple TV device, launch the App Store.
  2. Search for the app Hawaii International Film Festival (HIFF) and install the app. Here’s how to download apps from the App Store to your Apple TV.
  3. Once the app is installed, it will ask you for a code to connect to your account.
  4. On your computer, navigate to watch.hiff.org and log in.
  5. When on the watch.hiff.org homepage, click the gear icon in the upper right-hand corner, select Watch on My TV, enter the code from your Apple TV device and follow the instructions.
  6. You must first unlock programs on your computer, tablet or smartphone to be able to watch them on your Apple TV.

 

Roku

  1. From your computer, tablet or smartphone, add the Hawaii International Film Festival (HIFF) channel
  2. Click Yes, add channel to add HIFF to your account.
  3. Check your TV to see if the HIFF app has been added. Select the app with your TV remote to bring up the program on the app.
  4. Once the app is installed, on your computer, tablet or smartphone, navigate to watch.hiff.org and log in.
  5. When on the watch.hiff.org homepage, click the gear icon in the upper right-hand corner, select Watch on My TV, enter the code from your Apple TV device and follow the instructions.
  6. You must first unlock programs on your computer, tablet or smartphone to be able to watch them on your Roku.

 

Amazon Fire Stick

  1. Launch your Fire Stick and select the magnifying glass icon from the top menu.
  2. Using the directional pad, type in the name of an app.
  3. Then select the app from the list.
  4. Press the center button on your remote to select an app.
  5. Then select Get or Download.
  6. Wait for the download to finish and select Open to launch it.

You can Chromecast from a Chrome web browser on PC and Mac computers as well as Android devices by selecting the cast button in the bottom right-hand side of the player. Note: At this time, Chromecast is not available to cast from Apple iOS devices, like the iPhone and iPad.

You can also stream directly from a tab in the Chrome internet browser to a TV connected to a Chromecast device from your Mac or PC computer. Once your Chromecast is set up you can stream directly from your computer.

  1. On the video page, open the Chrome menu in the upper right corner of the window (or the View menu) and select Cast. Make sure the tab you want to be displayed is the one you are selecting to cast.
  2. Select your Chromecast source (consider selecting Chrome tab) and your Chromecast destination. Chromecast will then be connected and video will be playing on your TV.
  3. To disconnect from Chromecast, click the blue Stop icon next to your casting destination.
  4. If there are any issues with the Chromecast stream, try setting the video to a lower quality.
  5. Still having trouble? Here’s a guide on how to use Chromecast from your computer.

You can AirPlay from most browsers if you have Apple TV by selecting the cast button on the bottom right-hand side of the player.

  1. Make sure your devices (iPhone, iPad, laptop, Apple TV or Smart TV) are connected to the same wifi network.
  2. Using the Safari browser on your Apple computer, iPhone or iPad, go to the AirPlay icon.
  3. Connect to your Apple TV by entering the code. Your device screen should appear as a mirror on your TV.
  4. If you are having audio sync issues when AirPlaying from your computer, try connecting from an iPhone or iPad.
  5. If you are trying to AirPlay to a Smart TV, you must first select the program you want to watch from your Apple device and then select the AirPlay button from within the player.
  6. Still having trouble? Here’s a step-by-step guide on how to use AirPlay.

 

We use adaptive bitrate streaming, which means the streaming quality will automatically adjust based on your internet speed. If your internet connection is weak or inconsistent, you may experience problems during playback. If you’re on wifi, try moving closer to your router.

Most films don’t have closed captioning, if the film is not in English the film will have English subtitles, we have requested closed captioning for all english films from the distributors, unfortunately not all films can support closed captions.

You use the volume on your computer to control the volume of the current title you are watching.

TROUBLESHOOTING

We use adaptive bitrate streaming, which means the streaming quality will automatically adjust based on your internet speed. If your internet connection is weak or inconsistent, you may experience problems during playback.

Here’s a list of solutions for various devices that should help fix playback issues.

  1. Make sure you have a fast and stable internet connection. You can check your internet speed here: https://www.speedtest.net/.
  2. If you are using AirPlay, try connecting from an iPhone or iPad rather than a laptop.
  3. If you are using Chromecast, make sure your device and Chromecast are on the same wifi network.
  4. Restart your computer or device, and TV. 
  5. Reboot your internet modem and/or wireless router.
  6. Log out of your account and then log back in.

 

  1. Are you logged into the correct account? Please check your login status. If you are logged in, you will see a circle with the initials of the account holder.
  2. Try clearing your browser’s cache and restarting it. Please also make sure you are using the latest, up to date version of a supported browser (listed above). 
  3. Disable any ad-blocking software, browser extensions and/or plugins + add ons as some of these are known to interfere with website functionality. Once done, close and reopen your browser and try visiting our website again. 
  4. If you are plugged into your TV via HDMI connection, try unplugging and replugging in the HDMI cable. 
  5. Restart your wireless router or modem. Power it off, then wait 20 seconds and turn back on.

 

You might receive an error message which prompts you to reset your device. Please click “reset device” for access to the system

Copyright © 2024 Hawai‘i International Film Festival

With aloha, HIFF acknowledges its occupation of ancestral, traditional and contemporary lands of the Indigenous Hawaiian people, the Kānaka Maoli.

With gratitude, we honor the ʻāina itself and the generations who steward it.

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