05-15 November 2020


HIFF Ohana FAQ’s

Q: How do I purchase online? I don’t see the membership price.
A: Be sure to login to the system before adding tickets to your cart, once logged in you will see the HIFF Member ticket type that you can add to your order.

Q: How long does HIFF membership last?
A: HIFF membership lasts 365 days from the date of purchase, you can check your membership under your account and "Your Memberships"

Q: What is the difference between the HIFF Ohana membership packages this year?
A: The only real difference between the 3 different memberships is the number of discounted tickets you may purchase per screening.

Q: How many seats are held for Festival Pass Members?
A: There is no special allotment for pass holders, you did get early registration for your passes, so order early to guarantee a spot.

Q: What if I don’t have time to get in line as I have a Festival Pass because my movie got out late?
A: As long as your have reserved your spot on your pass we will have room in the theater for you, just go to your new theater and have your pass scanned.

Q: Is my festival pass good for the fall festival if I bought it in spring?
A: No. All passes and ticket packages are only valid for the festival that you purchase them for.

If you have further questions about Ohana Memberships, please contact us for more information.


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